User guide

Hello and welcome to Kreamondo !

This guide will outline the steps to take in order to refer your store(s), your creation(s) and/or creative workshop(s). You can enjoy all those services together or separately, it’s up to you !

We hope you’ll find all the answers to your questions here. You can also consult our Terms & Conditions and our chart. If your questions remain unanswered, feel free to contact us.

1. Selling on Kreamondo – General guidelines

2. Complete your creator profile before referring your store, creations and/or workshops

3. Tutorial : setp up your Stripe Account

4. Refer your store on Kreamondo

5. Teach a creative workshop on Kreamondo

6. Sell your creations on Kreamondo

7. Tutorial : how to optimise your photos and images for Kreamondo

 

1. Selling on Kreamondo – General guidelines

As mentioned in its chart, Kreamondo is a selection of independent stores, creative workshops and creations.

By offering our community of users a universe coherent with our editorial and content policy, we don’t seek to become another exhaustive online platform.

If your store stands out due to its unique universe, if your creative workshops showcase your passion for passing on knowledge and if your handmade or small-batch creations are truly original, you are the most welcome on Kreamondo ! We aim at preserving our high standard for quality content, texts and photos that will be submitted by you and become visible to our community of users.

Finally, the Kreamondo services are solely aimed at professionals. A proof of registration for your business will be required during your registration.

 

2. Complete your creator profile before referring your store, creations and/or workshops

Prior to referring your store, creations and/or creative workshops, you will need to create an account. You will then be able to access a personalised dashboard where you can complete your creator profile.

Make sure to fully complete the form so that all of your information are submitted to Kreamondo. Once the form completed and submitted, refresh the page to access your personalised dashboard where it will be possible to add your store, creative workshops and creations.

  • If you only wish to refer your store, only fill in the fields marked with an asterisk (*) as they are mandatory (name, a text introducing yourself and your email address). Once the form completed and the page refreshed, you will be able to refer your store.
  • If you wish to sell your creations and/or teach creative workshops, all the fields have to be filled in (except for your website and social media). Certain information such as your photos or presentation text will be published and visible to our community of users, it is therefore vital to carefully select and verify them.
    You will also be required to provide a copy of your ID card and a proof of registration of your business/professional activity.

For the platform to be available to everyone, English and French speakers alike, the presentation texts of your store, workshop and/or creations are automatically translated in French. However, if you wish to personalise the translation yourself, you can do so by accessing your dashboard, clicking on the French flag on the top right corner of the page and enter the translation for your store, workshop and/or creation.

 

3. Tutorial : set up your Stripe Account

In order to receive your payouts after processing the sale of one of your creations and/or the booking of one of your creative workshops, you will need to set up a Stripe account, our provider for secured online payments. This will take you few minutes. Stripe user fees are set at 1.4%+0.25€ when a sale occurs with a European card and 2.9%+0.25€ for non-European cards. The percentage is based on the total price paid by the buyer (price of creation + shipping costs). The user costs will be collected directly from the seller’s payout by Stripe.

A) Create your account here

B) You will need to provide the following information in order to activate your account :

– the country in which your businness is established and its fiscal number ;
– a physical address (matching the one on your proof of registration) ;
– a proof of address less than 6 months old with your name and surname in the country you indicated ;
– a phone number ;
– an ID ;
– a bank account. According to the country you’ve selected, more than one option can be on offer. You can consult this link and select your country in order to check the currencies and bank accounts accepted there ;
– the website on which you advertise your products and/or services. If you don’t have one, you can write kreamondo.com.

Make sure to check that your activity complies with Stripe’s terms and conditions.

All of the information you’ve provided can be changed, except for the country in which the Stripe account was activated. To modify your information, click here.

C) Payout period

The period to receive your payout is 7 days after the order was made. The process is as follows : the buyer purchases products on Kreamondo. As soon as this order is processed, Stripe collects its usage fees and you can then see your total payout on your account. 7 days later, you receive your payout on your bank account. You can also decide to collect your payout once a week or once a month at a set date.

 

4. Reference your store on Kreamondo

As mentioned in part 2, prior tor referencing your store, you must complete your creator profile. Only fill in the fields marked with an asterisk (*) as they are mandatory (name, a text introducing yourself and your email address). Once the form is completed and the page refreshed, you will be able to refer your store by clicking on “My store” in your dashboard.

Make sure to carefully type your store’s presentation text. For the platform to be available to everyone, English and French speakers alike, the presentation texts of your store is automatically translated in French. However, if you wish to personalise the translation yourself, you can do so by accessing your dashboard, clicking on the French flag on the top right corner of the page and enter the translation for your store.

Specify what kind of store you run (Co-operative creator store, concept-store, gallery store, studio workshop, etc.), the type of products you sell there, your store’s ethical values (Social and inclusive economy, handmade, natural, recycled/upcycled, etc.), this will allow our users to find you more easily when researching your store.
If after indicating all these information you feel your store is not represented for what it really is, you have the option of adding tags that will appear next to yours store’s presentation page.

Make sure to add good-quality landscape photos showcasing your store’s unique universe and the types of creations you display there (recommended format 860 X 475). It will be the user’s first impression of your store when browsing on Kreamondo.

Your store’s coordinates are also vital as they will help our users to locate you more easily !

Finally, make sure to indicate your store’s opening hours as it will inform our users whether your store is opened or not. If your opening hours are subject to change, there is a box that you can check. You will then specify your opening hours in your store’s presentation text (for example : Open everyday of the week from 9 am until 5 pm from June until September ; Open by appointment.).

Complete the form until the very end to make sure the information you provided was successfully submitted. Your submission will quickly be reviewed and we will notify you via mail as soon as your store is published on Kreamondo.

Meanwhile, feel free to check our already existing store selection.

 

 5. Teach a creative workshop on Kreamondo

Prior to submitting a creative workshop on Kreamondo, check if your country is on this list of 23 countries.

As previously mentioned in part 2, prior to referring your creative workshop, you must complete your creator profile, all the fields have to be filled (except for your website and social media). Certain information such as your photos or presentation text will be published and visible to our community of users, it is therefore vital to carefully select and verify them.
You will also be required to provide a copy of your ID card and a proof of registration of your business/professional activity.
In order to receive your payouts after of the booking of one of your creative workshops, you will need to set up a Stripe account, our provider for secured online payments. To set up your Stripe account, take a look at our tutorial.

Once your creator profile is completed and your Stripe account set up, refresh your page and you will be able to refer your creative workshop(s) by clicking on “My creative workshops” in your dashboard.

Your workshop’s title is important, it’ the first thing that will appear to users when coming across your workshop. It’s better to use a title addressing them directly such as “Create your own perfume” or “Make your own jewellery”.

Your creative workshop’s programme description must be as accurate as possible. In turn, this will allow our users to get an idea of what your workshop entails.

The length and price (in euro) and per person is also required.

In the field titled relevant information, specify the provided equipment and/or the equipment necessary for the workshop. We’ve pre-filled that section with a standard text that you can modify as you wish.

Your workshop’s address will allow participants to find you on the day !

Your spoken languages are vital for non-English speakers. Make sure that you will be able to teach your workshop in the languages you’ve indicated !

Make sure to add good-quality landscape photos of your workshop. Choose images presenting your workshop, the production process, the atmosphere…

The dates and times of your workshops are also very important. We recommend to add as many dates as possible in order to increase your chances of booking.

Indicate the maximum number of participants that can attend your workshop. Note that there are no minimum number of participants, meaning that if only one person books your workshops, it will have to take place. Make sure to acknowledge the cancelling conditions for creative workshops in the Terms & Conditions, chapter 7.4.2.

Complete the form until the very end to make sure your information were submitted to us. Your submission will quickly be reviewed and we will notify you via mail as soon as your creative workshop is published on Kreamondo.

Meanwhile, feel free to check our creative workshop selection.

For the platform to be available to everyone, English and French speakers alike, the presentation texts of your creative workshops are automatically translated in French. However, if you wish to personalise the translation yourself, you can do so by accessing your dashboard, clicking on the French flag on the top right corner of the page and enter the translation for your creative workshops.

In your dashboard, the “My orders” section allows you to keep track in realtime of all bookings. As soon as a user books a date for your workshop, you are instantly notified by mail.

Kreamondo collects a 10% commission on the bookings of creative workshop. Your payout will be allocated to your account within a 7 day period from the moment of booking.

 

  6. Sell your creations on Kreamondo

Prior to submitting a creative workshop on Kreamondo, check if your country is on this list of 23 countries.

As previously mentioned in part 2, prior to referring your creative workshop, you must complete your creator profile, all the fields have to be filled (except for your website and social media). Certain information such as your photos or presentation text will be published and visible to our community of users, it is therefore vital to carefully select and verify them.
You will also be required to provide a copy of your ID card and a proof of registration of your business/professional activity.

In order to receive your payouts after processing the sale of one of your creations and/or the booking of one of your creative workshops, you will need to set up a Stripe account, our provider for secured online payments. To set up your Stripe account, take a look at our tutorial.

Once your creator profile is completed and your Stripe account set up, refresh your page and you will be able to submit your creation(s) by clicking on “My creations” in your dashboard.

Complete the fields with regards to your creation’s description : its name, category, description, ethical values (Organic, Natural, Vegan etc.). If you feel your creation is not represented for what it really is, you have the option of adding tags. These information allow our users to browse through creations according to their purchasing habits.

Provide detailed information as to your creation’s price, available quantity (if you offer made to measure or bespoke creations, you can specify it in the creation’s description or in the “Good to know” section), its materials, dimensions, colours and where it was made (this will allow for users to find your creation(s) while browsing through a country instead of a category or filter).

You must provide at least two and up to four high-quality photos. This will be vital for when the user is browsing through our selection of creation and stumbles upon yours.

You can then indicate the shipping and return conditions, specifying the number of days before shipment, return conditions (we’ve pre-filled that section with a standard text that you can modify as you wish), and the country of shipment.

Shipping costs entail standard costs or international delivery cost : for example, if you are shipping your creation from your country to another country, you can consult international delivery tariffs on your national post service’s website (don’ forget to add packaging fees when calculating the costs).
You can also establish a specific shipping cost according to the country of delivery. If your shipping from your country to your country, you can indicate a specific shipping cost.

When a parcel is shipped to another country, it can be subject to importation taxes, custom tariffs, and/or standard costs established by the country of delivery. Generally speaking, these costs must be payed in full upon arrival in the country of delivery by the buyer.

Complete the form until the very end to make sure your information were successfully submitted. Your submission will quickly be reviewed and we will notify you via mail as soon as your creation is published on Kreamondo.

Meanwhile, you can check our selection of creations.

For the platform to be available to everyone, English and French speakers alike, the presentation texts of your creations are automatically translated in French. However, if you wish to personalise the translation yourself, you can do so by accessing your dashboard, clicking on the French flag on the top right corner of the page and enter the translation for your creations.

In your dashboard, the “My orders” section allows you to keep track in realtime of all your orders. As soon as a user purchases one of your creations, you are instantly notified by mail.

For all queries regarding the purchase and delivery of an order, feel free to consult chapters 7.1 and 7.2 of our sales conditions.

In the event that you are on holiday or you can’t complete an order, make sure to enable holiday mode on your dashboard, specifying the date when you’ll be available again.

Kreamondo collects a 10% commission on creative workshop bookings. Your payout will be allocated to your account within a 7 day period from the moment of booking.

 

 7. How to optimise your photos and images for Kreamondo 

In order to showcase your creative workshop(s) and/or store, we advise you to upload photos taken in a landscape format with a recommended dimension of 1055 x 550 pixels. As for your creation(s), landscape format photos with a dimension of 950 x 550 pixels are recommended.

If this isn’t the case for your photos, you can crop and redimension them via https://resizeimage.net/ :

  • Start by uploading your image Step 1 (Upload image)
  • Enter “1055” or “950” in the 2nd field of Step 4 (Resize your image)
  • Select JPG format in Step 6 (Select the output image format)
  • Select “Normal compression” on Step 7 (Optimize your image), and enter “90%”
  • Then simply click on “Resize Image” and download your photo